We hope that you are happy with any order you receive from FINILY, however, if you would like to return your order for any reason, please return your item to us with your original receipt. Conditions are as follows.
We’re happy to offer a refund on unused items returned within 30 days of purchase. Please use our return partner platform Return Robin. Please return items in their original packaging and interior tissue paper/stuffing. If the shoes you have purchased don’t fit and you want a smaller or larger size, or if you would prefer a different color or an alternative style, you will need to return the item(s) to us for a refund and then place a new order for the alternative size, style, or color. Purchases and orders placed online cannot be returned in stores. Items purchased from retailers must be returned to the store from which the item was originally purchased. They will be subject to the return policy of the originating retailer. We guarantee to refund unworn or unwashed items when you return them in sellable condition, with the original receipt and packaging, within 30 days of your purchase.
FINILY reserves the right to refuse any return sent after the 30-day period or when the item is not returned in the same condition as when it was sold.
FINILY reserves the right to refuse any return sent that does not meet these terms & conditions. If you made your purchase with a debit or credit card, and your return is approved, you will see your refund within 10 business days after our warehouse receives your return.
Please be aware that due to COVID-19 restrictions it may take longer than usual for your return to reach our warehouse.
We currently have strict social distancing measures in place in our warehouse, this means it may take slightly longer to process your return and get your refund to you. We appreciate your patience and understanding.
Sale items are final, therefore returns on Sale items are not accepted. Sale items are those heavily discounted and you will see in your invoice a bold mark clearly indicating “FINAL SALE” when you purchase a sale item. Sale Items can’t be returned.