RETURN/REFUND POLICY

At FINILY, your satisfaction is our priority. If you are not completely happy with your purchase, you can return it to us under the conditions outlined below.

Returns & Refunds

We are pleased to offer a refund on unused and unworn items returned within 30 days of purchase. To initiate a return, please contact our Customer Support team at info@finily.com with your order details, and we will provide you with return instructions.

When returning your item, please ensure:

• It is in its original condition — unworn, unwashed, and in sellable condition.

• It is returned in its original packaging, including any tissue paper, inserts, or stuffing.

• A copy of your original receipt or order confirmation is included.

Once we receive and inspect your return, and it meets the conditions above, your refund will be processed. If you paid by debit or credit card, please allow up to 10 business days from the date our warehouse receives your return for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different size, color, or style, please:

1. Return the original item for a refund following the process above.

2. Place a new order for the preferred item.

Important Information

• Online purchases cannot be returned in stores.

• Items purchased from other retailers must be returned directly to the store where they were purchased and are subject to that retailer’s return policy.

• FINILY reserves the right to refuse any return received after the 30-day period or that does not meet the conditions stated above.

Final Sale Items

Please note that all sale items are final sale and cannot be returned or refunded. Final sale items will be clearly marked as “FINAL SALE” on your invoice at the time of purchase.